Argos said no? The clock decides your rights.
A faulty item from Argos — in store, online, or delivered — is covered by the Consumer Rights Act whatever the returns policy says. What you can demand depends on when the fault showed up. Find your row.
Argos is part of Sainsbury's; the company that sold to you is still Argos Limited. Tell us the details and we'll confirm.
Who you're actually suing
For goods bought from Argos — in store, online or through a Sainsbury's store — your contract is usually with Argos Limited, and your Consumer Rights Act claim runs against that company. The manufacturer's warranty is a separate promise; your statutory rights are against the seller.
Your claim for faulty, misdescribed or undelivered goods is against the seller named on your receipt or order confirmation. Argos Limited is part of the Sainsbury's group and is registered at Sainsbury's head office address in London.
- Name on the form
- Argos Limited
- Company number
- 01081551
- Address for service
- 33 Charterhouse Street, London, EC1M 6HA
A manufacturer's warranty may also be enforceable, but it sits on top of your rights against Argos, not instead of them.
Use Argos Limited and the Charterhouse Street address on the claim form, not the store you bought from. We re-check the registration before anything is filed.
Checked against Companies House on 2026-08-24. Registered details change — the wizard re-checks before anything is filed.
Alongside the money itself, courts may award simple interest on money you have been kept out of — commonly 8% a year under the County Courts Act 1984 — and the court fee is typically added to a successful claim. Interest is discretionary.
How people describe it when they reach us
The sorts of things people tell us. Illustrative, based on patterns in the cases that reach us.
Your legal rights when Argos goods are faulty
In England and Wales goods bought from a retailer must be of satisfactory quality, as described and fit for purpose under the Consumer Rights Act 2015. The remedies run on a clock from delivery, which is why the date on the receipt matters so much.
ActConsumer Rights Act 2015, s.9Goods from a business generally must be of satisfactory quality.
Where a consumer buys goods from a trader, section 9 usually implies a term that the goods are of satisfactory quality — taking account of price, description, durability, safety and appearance. A fault may support an argument that the goods were not satisfactory; courts typically ask what a reasonable person would regard as satisfactory in all the circumstances.
Read it on legislation.gov.uk ↗ActConsumer Rights Act 2015, s.19If goods don't conform, the Act generally provides remedies.
Where goods breach the statutory terms on quality, fitness or description, section 19 usually opens the route to remedies — rejection, repair, replacement, price reduction — depending on timing and what has already been tried. Which remedy applies typically turns on how long after delivery the fault appeared and whether a repair was attempted.
Read it on legislation.gov.uk ↗ActConsumer Rights Act 2015, s.22Within 30 days you can usually reject faulty goods for a full refund.
Section 22 generally gives a consumer a short-term right to reject goods that do not conform, normally within 30 days of delivery, and to receive a refund. The trader may ask to repair, but in most cases the choice in that first window is the consumer's. The period can be paused while a repair is under way.
Read it on legislation.gov.uk ↗ActConsumer Rights Act 2015, s.24After one failed repair or replacement, you can usually reject or claim a price reduction.
Where a repair or replacement has been tried and the goods still do not conform, section 24 typically gives a final right to reject, or a price reduction, at the consumer's choice. A refund on a final rejection may be reduced for use the consumer has had, except in the first six months in most cases.
Read it on legislation.gov.uk ↗ActConsumer Rights Act 2015, s.28Goods must usually be delivered within the agreed time, or 30 days.
Where a trader supplies goods to a consumer, section 28 usually requires delivery within the time agreed. If none was agreed, delivery must typically be without undue delay and in any event within 30 days. If the trader fails, the consumer may in some circumstances treat the contract as at an end and seek repayment.
Read it on legislation.gov.uk ↗Case lawContract law — breach of contractFailing to deliver what was paid for may amount to breach of contract.
A purchase or subscription is typically analysed as a contract. If one side does not perform a central promise — goods not delivered, a service not provided, money not refunded as agreed — a court may find a breach and will then consider what loss flowed from it. The measure is normally the money you are out of pocket, proved with evidence.
This is general information about the law in England and Wales, not advice about your case. Which provisions apply, and how, depends on the facts.
Four things you'll hear. None of them end it.
30 days is the refund-on-demand window, not the end of your rights. Up to six months the fault is presumed to have been there at purchase and they get one repair or replacement; beyond that, up to six years with evidence.
Your contract is with Argos. The retailer is responsible for goods that don't conform; the manufacturer's warranty is extra, not a substitute.
Inside 30 days the choice is normally yours. After that, one repair or replacement — and if it fails, a refund.
A receipt is proof, not a condition. A bank statement, an order email or a gift receipt usually proves the purchase; the Act doesn't require the paper slip.
Five things worth gathering now
Three steps, done for you
Your side, your words
What happened, what was agreed, what you are out of pocket. We ask what a court would ask — starting with who the defendant is.
A formal demand
A letter before action to Argos Limited's registered office, with a deadline. Many disputes end here.
Court claim, prepared
If they will not engage: a small claim drafted, checked and filed. We do the paperwork; the decision is the court's.
What JustClaim is: we prepare and file the paperwork for your claim, for a fixed price shown before you pay. We're not a law firm, this isn't legal advice, and no outcome is ever guaranteed — what you get is the strongest honest version of your case, properly made.
Questions people in this exact spot ask
Can I take Argos to small claims court?
Yes. Your contract is with the retailer and your Consumer Rights Act claim runs against it for up to six years. The defendant is Argos Limited, company number 01081551, 33 Charterhouse Street, London EC1M 6HA — checked on Companies House on the date shown above.
Argos said 30 days have passed so there's nothing they can do. True?
No. 30 days is the window for a refund on demand. Up to six months a fault is presumed to have been present at purchase and Argos gets one repair or replacement; if that fails you can reject. Up to six years you can claim with evidence the fault was there at purchase.
I don't have the receipt. Can I still claim?
Usually. A bank or card statement, an order confirmation or a gift receipt proves the purchase. The Act doesn't require the paper receipt.
The item was a gift. Who claims?
The person who bought it has the contract with Argos. If that's not you, the buyer normally brings the claim, or assigns their rights to you — tell us and we'll say what works.
How much does it cost to sue Argos?
The court fee depends on the amount: £35 up to £300, £50 up to £500, £70 up to £1,000, £115 up to £3,000. If you win, the fee is normally added to what the other side is ordered to pay. Our fixed price is shown before you pay anything.
Argos said no?
Tell us what happened and when. We work out which right applies today and prepare the claim for a fixed price.
Claim what you're owed →