Privacy Policy
Last updated: October 2026
JustClaim is a platform that enables individuals and businesses to prepare formal correspondence, pre-action protocol letters, and court documents for civil disputes, including litigants in person (LIP) documentation for the County Court and Small Claims Track.
Your Privacy is Protected: All data is encrypted and processed in accordance with UK GDPR.
Data Controller & Processor
Who we are
JustClaim is a service of The Claim Is Just Ltd, registered with the Information Commissioner’s Office (ICO) under reference ZC208269.
Data Protection Officer: adrian@justclaim.co.uk
For the purposes of UK GDPR and the Data Protection Act 2018:
You are the Data Controller
When you use JustClaim to generate legal correspondence, pre-action letters, or court documents, you act as the Data Controller. You determine the purposes and means of processing personal data relating to your dispute, including any information about third parties (such as defendants or claimants) that you input into the platform.
JustClaim is the Data Processor
JustClaim acts as a Data Processor, processing personal data on your behalf to provide our services. We process data only in accordance with your instructions and for the purposes of generating documents, facilitating communications, and providing our platform services.
By using JustClaim to generate or send legal correspondence, you acknowledge your responsibilities as a Data Controller, including ensuring you have a lawful basis for processing any personal data you provide about third parties.
Correspondence received on managed reply addresses
Some letters sent through JustClaim carry a dedicated reply email address hosted by JustClaim. If you write to one of these addresses, your message and any attachments are stored on the associated case and relayed, unaltered, to the party the letter was sent for. We process this correspondence on the basis of legitimate interests: enabling the parties to a dispute to correspond, and maintaining an accurate record of that correspondence. Messages are retained for as long as the associated case record is retained. If you are not a JustClaim user and want to object to this processing or exercise your data protection rights, contact us at the address below.
Information We Collect
Account Information
Name, email address, postal address, and contact details you provide when using our services.
Case Information
Details about your dispute, including descriptions of the issue, amounts claimed, dates, and any supporting information you provide through our platform.
If you start a claim or a letter with us and don’t finish it, or after you have sent a letter, we may email you reminders and follow-ups. Some of these are written with the help of AI, using what you told us about your situation, so they are relevant to you. You can stop them at any time with the link at the bottom of each email.
Search Queries
When you use the search features on our website (including the site search and the court finder), we record what you search for, together with an anonymous identifier, the page you searched from, advertising attribution parameters, and technical metadata. We use this to understand what visitors are looking for and to improve our content and services.
Third-Party Information
Information about opposing parties (defendants or claimants) that you provide, including names, addresses, and contact details. You are responsible for ensuring you have a lawful basis to provide this information.
Generated Documents
Letters, pre-action correspondence, and court documents generated through our platform, including any edits you make.
Technical Data
IP address, browser type, device information, and usage data collected automatically when you access our platform.
How We Protect Your Data
Encryption at Rest
All personal data and documents are encrypted using industry-standard AES-256 encryption when stored in our databases.
Encryption in Transit
All data transmitted between your device and our servers is protected using TLS 1.3 encryption.
Access Controls
Strict access controls ensure only authorised personnel can access personal data, and only when necessary for service provision.
Important: Your personal contact details (such as your home address and email) are never disclosed to opposing parties. When letters are sent, only the information you explicitly include in the letter content is shared with recipients.
Information Sharing
We Never Share Your Personal Details With:
- • Data brokers or aggregators
- • Any party for purposes unrelated to our services
We May Share Data With:
- Service Providers: Trusted third parties who assist in operating our platform (hosting, email delivery), bound by strict data processing agreements.
- Advertising Platforms: When you pay us for your own claim, letter or complaint, we send Google and Microsoft a scrambled (hashed) copy of your email address and the fee you paid us, and the advert’s click reference if you came from one of their adverts, so they can tell us which of our adverts worked. If you send us an enquiry after clicking one of their adverts, we send them that click reference too. We only do this if you allowed “Advertising” in our cookie settings. We never send them a defendant’s details.
- Legal Authorities: When required by law, court order, or to protect our legal rights.
- With Your Consent: When you explicitly authorise us to share specific information.
Lawful Basis for Processing
We process your personal data under the following lawful bases:
Contract Performance
Processing necessary to provide our services, including generating documents and facilitating communications.
Legitimate Interests
Processing for fraud prevention, security, service improvement, and administration of our platform.
Legal Obligation
Processing required to comply with applicable laws and regulations.
Consent
Where we rely on consent, you may withdraw it at any time by contacting us.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Restrict Processing
Request limitation of how we use your data.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests.
To exercise any of these rights, please contact us at privacy@justclaim.co.uk. We will respond within one month.
Right to Complain
If you are unhappy with how we handle your personal data, you can complain to the Information Commissioner’s Office, the UK regulator for data protection. We are registered with the ICO under reference ZC208269. You can reach the ICO at ico.org.uk or on 0303 123 1113. We would rather put things right ourselves first, so please contact our Data Protection Officer at adrian@justclaim.co.uk before you do.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:
- •Case data and documents: Retained for 6 years from the conclusion of your matter, in line with UK limitation periods for civil claims.
- •Account information: Retained while your account is active and for 2 years following account closure.
- •Technical logs: Retained for 12 months for security and troubleshooting purposes.
You may request earlier deletion of your data, subject to any legal retention requirements.
Cookies & Analytics
We use cookies the site needs to work. These are always on, because the site can’t work without them.
With your permission, we also use:
- Analytics cookies, to see how people use our site and app so we can fix what’s confusing. This includes recordings of visits. Tools: PostHog, Amplitude, Vercel Analytics, Google Analytics and Microsoft Clarity.
- Advertising cookies, so Google, Microsoft, OpenAI and Reddit can tell us which of our adverts worked, and show you our adverts on other sites.
Nothing in either group runs until you choose. You can accept all, reject all, or choose each group in our cookie banner, and change your choice at any time with “Cookie settings” at the bottom of every page. Your choice applies on justclaim.co.uk and go.justclaim.co.uk.
When you make or change a choice, we keep a record of it: what you chose, when, and which version of the banner’s words you saw. The record is tied to a random number kept in a cookie called jc_consent_id, not to your name or email, and is linked to your claim if you start one in the same browser. That cookie is always on, because it only keeps this record.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: hey@justclaim.co.uk
Data Protection Officer: adrian@justclaim.co.uk
Registered organisation: The Claim Is Just Ltd
ICO registration reference: ZC208269
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.