JustClaim → Claims
Someone owes you. Start with your situation.
Each page below is written for one exact situation, from the cases that reach us: what people say, what the other side says back, the law that applies, and the first move — usually a free letter before action, with a court claim behind it if they ignore it.
Tell us what happened — free →Two minutes. A fixed price shown before you pay.
Builders & trades
Contractor walked offFree letter first · The contractor's gone.Damage caused during the jobFree letter first · The job's done.Decorating gone wrongFree letter first · Paid for a finish.Defective workCourt claim · Your builder's work is defective and they won't fix itDefective WorkCourt claim · Paid a tradesperson and the work was done badlyDeposit taken, work never startedFree letter first · Builder took the deposit.Job left unfinishedFree letter first · Half a job.Kitchen fitted badlyFree letter first · New kitchen.Kitchen Fitter Left Job UnfinishedCourt claim · Paid a kitchen fitter who never came back to finishLandscaping half doneFree letter first · Half a garden.Materials paid for, not handed overFree letter first · You paid for the materials.Paid, unfinished, defectiveCourt claim · You paid for a finished job.Plumbing done badlyFree letter first · Plumber's been.Roofer — Defective WorkCourt claim · Paid a roofer, and the roof still leaks
Money owed by someone you know
Ex-partner won't repayFree letter first · Ex owes you money.Family member won't repayFree letter first · Family owes you money.Flatmate left owing moneyFree letter first · Flatmate moved out.Friend won't pay back a loanCourt claim · You lent a friend money and now they've blocked youPrivate deposit not returnedFree letter first · You paid a deposit.They cancelled, kept the moneyFree letter first · They cancelled.They've blocked youCourt claim · Blocked isn't
Faulty goods & refunds
Furniture faultyFree letter first · Sofa's gone in six months?Goods Never DeliveredCourt claim · Paid for a sofa, a bike, anything — and it never turned upOnline retailer refuses refundFree letter first · Online order faulty?Order cancelled, no refundFree letter first · They cancelled the order.Private SellerCourt claim · Bought something privately and it turned out faultyShop refuses refundFree letter first · Shop refuses a refund?
Unpaid invoices
Client won't payFree letter first · Client won't pay.Company won't payFree letter first · Company won't pay the invoice.Homeowner CustomerCourt claim · You finished the job. They still haven't paidPrivate Individual Won't PayCourt claim · They took it, used it, or had the work doneRestaurant won't payFree letter first · Restaurant behind on your invoices.
Damage & belongings
Ex-partner keeping your thingsFree letter first · Your things are at your ex's.Paid, never sentFree letter first · You paid.Property DamageCourt claim · Your neighbour damaged your fence, plants, or drainsSomeone won't return your thingsFree letter first · They've got your stuff.They won't pay for the damageFree letter first · They damaged it.
Landlords, tenants & deposits
Agent holding the depositFree letter first · Agent won't return the deposit?Banned agent feesFree letter first · Agent charged you fees.Landlord or agent won't pay upCourt claim · You paid it backProperty DamageCourt claim · Landlord damaged or destroyed your thingsRecovering what's owedCourt claim · The rent stopped.
Faulty used car
Services not delivered
Suing a specific company
Who to name on the form, for 12 companies
Amazon, Evri, Vinted, Currys, EE, British Gas, easyJet and more — the exact registered name, company number and address for service, checked on Companies House. See every company we cover.
Not sure which one you are?
Tell us what happened in your own words. We work out who the claim is against and what the first move is. We're not a law firm and no outcome is ever guaranteed.
Tell us what happened — free →