Currys won't put it right? The clock decides your rights.
A faulty appliance or gadget from Currys is covered by the Consumer Rights Act whatever the store says about "manufacturer's warranty" — but what you can demand depends on when the fault showed up. Find your row.
Bought on finance or with Care & Repair? Different parties may be involved — tell us the details and we'll say which applies.
Who you're actually suing
For goods you bought in a Currys store or on currys.co.uk, your contract is usually with the Currys company named on your receipt or order confirmation. The manufacturer's warranty is a separate promise from a different company; your statutory rights are against the seller, and the seller is normally who you name.
Your Consumer Rights Act claim for faulty, misdescribed or undelivered goods is against the seller. Currys' consumer sales are made by a group company registered in Newark; check the receipt or order confirmation for the exact company name, which we verify before anything is filed.
- Name on the form
- Currys Group Limited
- Company number
- 00504877
- Address for service
- Currys Newark Campus, Long Hollow Way, Newark, NG24 2NH
A manufacturer's warranty is a separate contract you may also be able to enforce, but it sits on top of your rights against the retailer, not instead of them. "Contact the manufacturer" is not the end of a claim against the shop.
A second group company, Currys Retail Group Limited (03847921), shares the same Newark address. Your receipt names the seller; that is the one to use.
Checked against Companies House on 2026-08-24. Registered details change — the wizard re-checks before anything is filed.
Alongside the money itself, courts may award simple interest on money you have been kept out of — commonly 8% a year under the County Courts Act 1984 — and the court fee is typically added to a successful claim. Interest is discretionary.
How people describe it when they reach us
The sorts of things people tell us. Illustrative, based on patterns in the cases that reach us.
Your legal rights when Currys goods are faulty
In England and Wales goods bought from a retailer must be of satisfactory quality, as described and fit for purpose under the Consumer Rights Act 2015. The remedies run on a clock from delivery, which is why the date on the receipt matters so much.
ActConsumer Rights Act 2015, s.9Goods from a business generally must be of satisfactory quality.
Where a consumer buys goods from a trader, section 9 usually implies a term that the goods are of satisfactory quality — taking account of price, description, durability, safety and appearance. A fault may support an argument that the goods were not satisfactory; courts typically ask what a reasonable person would regard as satisfactory in all the circumstances.
Read it on legislation.gov.uk ↗ActConsumer Rights Act 2015, s.19If goods don't conform, the Act generally provides remedies.
Where goods breach the statutory terms on quality, fitness or description, section 19 usually opens the route to remedies — rejection, repair, replacement, price reduction — depending on timing and what has already been tried. Which remedy applies typically turns on how long after delivery the fault appeared and whether a repair was attempted.
Read it on legislation.gov.uk ↗ActConsumer Rights Act 2015, s.22Within 30 days you can usually reject faulty goods for a full refund.
Section 22 generally gives a consumer a short-term right to reject goods that do not conform, normally within 30 days of delivery, and to receive a refund. The trader may ask to repair, but in most cases the choice in that first window is the consumer's. The period can be paused while a repair is under way.
Read it on legislation.gov.uk ↗ActConsumer Rights Act 2015, s.24After one failed repair or replacement, you can usually reject or claim a price reduction.
Where a repair or replacement has been tried and the goods still do not conform, section 24 typically gives a final right to reject, or a price reduction, at the consumer's choice. A refund on a final rejection may be reduced for use the consumer has had, except in the first six months in most cases.
Read it on legislation.gov.uk ↗ActConsumer Rights Act 2015, s.28Goods must usually be delivered within the agreed time, or 30 days.
Where a trader supplies goods to a consumer, section 28 usually requires delivery within the time agreed. If none was agreed, delivery must typically be without undue delay and in any event within 30 days. If the trader fails, the consumer may in some circumstances treat the contract as at an end and seek repayment.
Read it on legislation.gov.uk ↗Case lawContract law — breach of contractFailing to deliver what was paid for may amount to breach of contract.
A purchase or subscription is typically analysed as a contract. If one side does not perform a central promise — goods not delivered, a service not provided, money not refunded as agreed — a court may find a breach and will then consider what loss flowed from it. The measure is normally the money you are out of pocket, proved with evidence.
This is general information about the law in England and Wales, not advice about your case. Which provisions apply, and how, depends on the facts.
Four things you'll hear. None of them end it.
The warranty sits on top of your rights, not instead of them. Your Consumer Rights Act claim is against the shop for up to six years; the manufacturer's warranty is a different promise from a different company.
Your contract is with the shop. The retailer is responsible for goods that don't conform; passing you to the manufacturer does not discharge that.
Inside 30 days, the choice is normally yours. The short-term right to reject means a refund. After 30 days they get one repair attempt; if it fails, you can reject.
Their engineer's view is evidence, not a verdict. In the first six months the fault is presumed to have been there at purchase unless they show otherwise; an independent report typically settles it.
Five things worth gathering now
Three steps, done for you
Your side, your words
What happened, what was agreed, what you are out of pocket. We ask what a court would ask — starting with who the defendant is.
A formal demand
A letter before action to Currys Group Limited's registered office in Newark, with a deadline. Many disputes end here.
Court claim, prepared
If they will not engage: a small claim drafted, checked and filed. We do the paperwork; the decision is the court's.
What JustClaim is: we prepare and file the paperwork for your claim, for a fixed price shown before you pay. We're not a law firm, this isn't legal advice, and no outcome is ever guaranteed — what you get is the strongest honest version of your case, properly made.
Questions people in this exact spot ask
Can I take Currys to small claims court over a faulty item?
Yes. Your contract is with the retailer and your Consumer Rights Act claim runs against them for up to six years from purchase. The claim is against the Currys company named on your receipt — normally Currys Group Limited, company number 00504877, Currys Newark Campus, Long Hollow Way, Newark NG24 2NH, checked on Companies House on the date shown above.
Currys told me to contact the manufacturer. Do I have to?
No. The manufacturer's warranty is a separate promise; your statutory rights are against the seller. You can use the warranty if it's convenient, but it doesn't remove Currys' responsibility.
It's more than six months old. Can I still claim?
Yes, for up to six years, but after six months you generally need to show the fault was there when you bought it — an independent engineer's report usually does that for appliances and electronics.
They repaired it once and it failed again. What now?
After one failed repair or replacement, the Act generally gives you a final right to reject for a refund, or a price reduction, at your choice. A refund on a final rejection may be reduced for use after the first six months.
How much does it cost to sue Currys?
The court fee depends on the amount: £35 up to £300, £50 up to £500, £70 up to £1,000, £115 up to £3,000. If you win, the fee is normally added to what the other side is ordered to pay. Our fixed price is shown before you pay anything.
Faulty appliance, no help from Currys?
Tell us what happened and when. We work out which right applies today, name the right company, and prepare the claim for a fixed price.
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