EE promised one thing. You got another.
Coverage that isn't there, a broadband speed that never arrives, charges for a service that didn't work, an exit fee for leaving a contract they broke. A county court claim is how you make EE answer for the gap between what was sold and what was delivered.
Said vs got
Who you're actually suing
EE's consumer mobile and broadband contracts are usually with EE Limited, the BT Group company that operates the EE network. Your bill or contract confirmation names the company; that is normally the defendant. If BT or Plusnet appears instead, tell us — the right company depends on what you signed.
Your contract for mobile, broadband or a handset bought on a plan is usually with EE Limited. A claim for charges you dispute, a service not delivered as promised, or money EE owes you under its own terms is normally against this company at its registered office.
- Name on the form
- EE Limited
- Company number
- 02382161
- Address for service
- 1 Braham Street, London, E1 8EE
If you bought a handset outright from a shop rather than on an EE plan, a faulty-phone claim is usually against that shop under the Consumer Rights Act, not against EE.
EE is the trading name; the company is EE Limited, part of BT Group. Use the registered name and the Braham Street address on the claim form, not a store or a call centre.
Checked against Companies House on 2026-08-24. Registered details change — the wizard re-checks before anything is filed.
Alongside the money itself, courts may award simple interest on money you have been kept out of — commonly 8% a year under the County Courts Act 1984 — and the court fee is typically added to a successful claim. Interest is discretionary.
How people describe it when they reach us
The sorts of things people tell us. Illustrative, based on patterns in the cases that reach us.
Your legal rights in a dispute with EE
In England and Wales a phone or broadband contract is a consumer contract for a service. The Consumer Rights Act 2015 usually governs both the service itself and the fairness of the small print, and ordinary contract law governs promises made at the point of sale.
ActConsumer Rights Act 2015, s.49A paid-for service must generally be performed with reasonable care and skill.
Where a consumer pays a trader for a service, section 49 usually implies a term that it will be performed with reasonable care and skill. A service that fails, is repeatedly not delivered as promised, or is carried out carelessly may be treated as a breach, depending on the facts.
Read it on legislation.gov.uk ↗ActConsumer Rights Act 2015, s.54If a service isn't done properly, the usual remedies are repeat performance or a price reduction.
Section 54 generally sets out the consumer's remedies where a service breaches the statutory terms: the right to require repeat performance, and, where that is impossible or not done in a reasonable time, the right to a price reduction. Courts may also consider damages for loss caused, depending on the circumstances.
Read it on legislation.gov.uk ↗ActConsumer Rights Act 2015, s.62An unfair term in a consumer contract is generally not binding on the consumer.
Section 62 usually provides that a term is unfair if, contrary to good faith, it causes a significant imbalance in the parties' rights to the consumer's detriment. Caps on compensation, exit fees and one-sided small print may be examined against this test; courts typically look at how prominent the term was and whether the consumer had a real chance to see it.
Read it on legislation.gov.uk ↗ActConsumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, reg.29Most online and phone purchases can usually be cancelled within 14 days.
For most goods and services bought at a distance or off-premises, regulation 29 generally gives the consumer a 14-day cancellation period, with a refund to follow within 14 days of the trader being told. Some goods (personalised, sealed and unsealed, perishable) and some services are excluded, so it depends on what was bought.
Read it on legislation.gov.uk ↗Case lawContract law — breach of contractFailing to deliver what was paid for may amount to breach of contract.
A purchase or subscription is typically analysed as a contract. If one side does not perform a central promise — goods not delivered, a service not provided, money not refunded as agreed — a court may find a breach and will then consider what loss flowed from it. The measure is normally the money you are out of pocket, proved with evidence.
This is general information about the law in England and Wales, not advice about your case. Which provisions apply, and how, depends on the facts.
Four things you'll hear. None of them end it.
Only if EE kept its side. If EE materially failed to provide the service, or changed the terms in a way the contract didn't allow, a court can be asked whether the exit fee is recoverable at all — and whether the term is fair.
What was said at the point of sale still counts. A specific coverage or speed claim that led you to sign may be a term of the contract or a misrepresentation; "not guaranteed" in the small print doesn't erase it.
A promised credit is money owed. Where EE agreed to credit or refund and hasn't, that is normally a debt you can claim, plus interest.
A disputed bill doesn't become owed by being sold on. If the charge was wrong, it stays wrong; a claim or counterclaim can be brought to settle it.
Five things worth gathering now
Three steps, done for you
Your side, your words
What happened, what was agreed, what you are out of pocket. We ask what a court would ask — starting with who the defendant is.
A formal demand
A letter before action to EE Limited's registered office, with a deadline. Many disputes end here.
Court claim, prepared
If they will not engage: a small claim drafted, checked and filed. We do the paperwork; the decision is the court's.
What JustClaim is: we prepare and file the paperwork for your claim, for a fixed price shown before you pay. We're not a law firm, this isn't legal advice, and no outcome is ever guaranteed — what you get is the strongest honest version of your case, properly made.
Questions people in this exact spot ask
Can I take EE to small claims court?
Yes. A county court claim against EE Limited, company number 02382161, 1 Braham Street, London E1 8EE — checked on Companies House on the date shown above — is available for disputed charges, money EE owes you, or a service that wasn't provided as promised.
EE wants an exit fee but they didn't deliver the service. Do I have to pay?
Not necessarily. If EE materially failed to provide what was sold, or changed the terms in a way the contract didn't allow, a court can be asked whether the exit fee is recoverable and whether the term is fair. It depends on what was promised and what happened.
They passed my disputed bill to a debt collector. What now?
A disputed charge doesn't become owed by being sold on. Keep the evidence that it was wrong; a claim, or a defence and counterclaim if they sue, settles it. Tell us what happened and we'll say which fits.
What name goes on the claim form?
EE Limited, company number 02382161, 1 Braham Street, London E1 8EE. "EE" on its own is a trading name.
How much does it cost to sue EE?
The court fee depends on the amount: £35 up to £300, £50 up to £500, £70 up to £1,000, £115 up to £3,000. If you win, the fee is normally added to what the other side is ordered to pay. Our fixed price is shown before you pay anything.
EE not delivering what they sold?
Tell us what happened. We set out the gap between what was promised and what you got, and prepare the claim for a fixed price.
Claim what you're owed →