Evri lost the parcel. Claim what it was worth.
Evri (the old Hermes) is the courier behind a huge share of UK parcels, and when one goes missing the first offer can be the postage back or a capped payout. A county court claim is how you ask for the real value — and this page tells you exactly who to name.
Who you're actually suing
Who you claim against usually depends on who paid Evri to send it. If a shop sent you something and chose Evri, your contract is with the shop. If you paid Evri yourself, your contract is with Evri. Get this right first — it decides the name on the form.
You booked and paid for the delivery yourself (Evri app, ParcelShop, a marketplace label you paid for). Evri's own terms cap what they pay, but a cap in small print is not the end of the argument — a court decides whether it is fair and whether it was brought to your attention.
- Name on the form
- Evri Limited
- Company number
- 03900782
- Address for service
- Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH
You ordered from a shop and they sent it by Evri. Under the Consumer Rights Act the goods usually stay the shop's responsibility until they reach you. So a lost parcel is normally the shop's problem to fix — refund or redelivery — and the shop, not Evri, is usually the one to name. Tell us who you bought from and we'll point the claim the right way.
Evri is the trading name. The long-standing operating company is Evri Limited (03900782 — it was Hermes Parcelnet Limited until May 2024). A second group company, Evri Parcelnet Limited (04245517), sits at the same Leeds address; your booking terms name the one that contracted with you, and we check that before anything is filed. Either way, use the registered name and the Leeds address on the claim form — a claim addressed to "Evri" at a depot can be argued to be badly served.
Checked against Companies House on 2026-08-24. Registered details change — the wizard re-checks before anything is filed.
Alongside the value of what was lost, courts may award simple interest on money you have been kept out of — commonly 8% a year under the County Courts Act 1984 — and the court fee is typically added to a successful claim. Interest is discretionary.
How people describe it when they reach us
The sorts of things people tell us about a parcel that went missing after Evri took it. Illustrative, based on patterns in the cases that reach us.
Your legal rights when a parcel is lost or damaged
In England and Wales a paid-for delivery is a contract, and the Consumer Rights Act 2015 usually governs both the service itself and any small-print term that tries to limit what the courier pays. Which Act sections bite depends on whether you were the courier's customer or the shop's.
ActConsumer Rights Act 2015, s.49A service must generally be performed with reasonable care and skill.
Where a consumer pays a trader for a service, section 49 usually implies a term that the service will be performed with reasonable care and skill. Losing a parcel, or delivering it to the wrong address, may be treated as a failure to meet that standard, depending on the facts. The consumer typically bears the burden of showing what happened.
Read it on legislation.gov.uk ↗ActConsumer Rights Act 2015, s.29Goods you buy usually stay at the retailer's risk until they reach you.
For consumer goods, risk usually remains with the trader until the goods come into the physical possession of the consumer or a person identified by the consumer to take possession. If a parcel was lost before that point, the trader may find it harder to rely on dispatch alone. This is why a retailer, not its courier, is normally the right defendant for a buyer.
Read it on legislation.gov.uk ↗ActConsumer Rights Act 2015, s.62An unfair term in a consumer contract is generally not binding on the consumer.
Section 62 usually provides that a term is unfair if, contrary to good faith, it causes a significant imbalance in the parties' rights to the consumer's detriment. A cap on compensation for a lost parcel may be examined against this test; courts typically look at how prominent the term was and whether the consumer had a real chance to see it.
Read it on legislation.gov.uk ↗Case lawContract law — breach of contractFailing to deliver a paid-for parcel may amount to breach of contract.
A paid delivery is typically analysed as a contract between the sender and the courier. If the courier does not deliver, a court may find it failed to perform a central promise, and will then consider what loss flowed from that failure. The measure is normally the value of what was lost, proved with evidence.
This is general information about the law in England and Wales, not advice about your case. Which provisions apply, and how, depends on the facts.
Four things you'll hear. None of them end it.
A payout limit is just a term in a contract. Consumer law generally says a term like that has to be fair and clear to bind you. A court, not the courier, decides whether this one applies to your case — including whether you were told about it before you paid.
"Delivered" is their record, not the last word. A GPS pin and a photo of a doorstep that is not yours are evidence for you. Courts typically weigh what actually happened, not just what the tracking says.
Sometimes true — and this page says when. If a shop chose Evri, the shop is normally your defendant. If you paid Evri, you are the customer and the claim is yours to bring.
Only if it really was one, and you were told. A list buried in the small print does not automatically excuse losing the parcel. Whether the exclusion applies is a question for the court on the facts.
Five things worth gathering now
Three steps, done for you
Your side, your words
What was sent, what it was worth, whose contract it was. We ask what a court would ask.
A formal demand
A letter before action to Evri's registered office in Leeds, naming the right company, with a deadline. Many disputes end here.
Court claim, prepared
If they will not engage: a small claim drafted, checked and filed. We do the paperwork; the decision is the court's.
What JustClaim is: we prepare and file the paperwork for your claim, for a fixed price shown before you pay. We're not a law firm, this isn't legal advice, and no outcome is ever guaranteed — what you get is the strongest honest version of your case, properly made.
Questions people in this exact spot ask
Evri says my parcel was delivered but I never got it. Can I still claim?
Yes, this is one of the most common situations. Their tracking record is evidence, not the final word; a court typically looks at all of it — the delivery photo, where it was left, whether anyone signed. If you paid Evri, you claim against the Evri company named in your booking terms (see above). If a shop sent it, the shop is normally the one to claim against.
Evri only offered me £25. Is that all I can get?
£25 is what their terms say, not what a court has to award. A term that limits a trader's liability generally has to be fair and clearly brought to your attention to bind a consumer. Whether this one was is a question the court decides on the facts — and you can claim the real value.
Do I sue Evri or the company I bought from?
Usually the company you bought from, if they chose Evri: under the Consumer Rights Act your goods normally stay at the retailer's risk until they reach you. If you booked and paid for the delivery yourself, Evri is your defendant. Tell us which and we point the claim the right way.
What name goes on the claim form?
Evri Limited, company number 03900782, Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH — the operating company that was Hermes Parcelnet Limited until 2024, checked on Companies House on the date shown above. A sister company, Evri Parcelnet Limited (04245517), has the same address; your booking terms say which one contracted with you. "Evri" on its own is a trading name and is not enough.
How much does it cost to take Evri to small claims court?
The court fee depends on the amount: £35 for a claim up to £300, £50 up to £500, £70 up to £1,000. If you win, the fee is normally added to what Evri is ordered to pay. Our fixed price is shown before you pay anything.
Is it worth it for a £100 parcel?
Only you can weigh that. The court fee on a £100 claim is £35 and is usually recoverable if you win; many people find that a formal letter before action alone changes the answer they get.
Lost parcel, lowball offer?
Tell us what happened. If Evri is the right defendant we say so — and if it's the shop, we say that too.
Claim what you're owed →