Vodafone promised one thing. You got another.
A deal that changed, a credit that never landed, months of charges after you cancelled, a signal that was "excellent" on the map and absent in your kitchen. A county court claim is how you make Vodafone answer for the gap between what was sold and what was delivered.
Said vs got
Who you're actually suing
Vodafone's UK consumer contracts are usually with Vodafone Limited, registered in Newbury. Your bill or contract confirmation names the company; that is normally the defendant. If VOXI or Talkmobile appears instead, tell us — they sit within the same group but the contracting company depends on what you signed.
Your contract for mobile, broadband or a handset bought on a plan is usually with Vodafone Limited. A claim for charges you dispute, a service not delivered as promised, or money Vodafone owes you under its own terms is normally against this company at its registered office.
- Name on the form
- Vodafone Limited
- Company number
- 01471587
- Address for service
- Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN
If you bought a handset outright from a shop rather than on a Vodafone plan, a faulty-phone claim is usually against that shop under the Consumer Rights Act, not against Vodafone.
Vodafone is the trading name; the company is Vodafone Limited. Use the registered name and the Newbury address on the claim form, not a store or a call centre.
Checked against Companies House on 2026-08-24. Registered details change — the wizard re-checks before anything is filed.
Alongside the money itself, courts may award simple interest on money you have been kept out of — commonly 8% a year under the County Courts Act 1984 — and the court fee is typically added to a successful claim. Interest is discretionary.
How people describe it when they reach us
The sorts of things people tell us. Illustrative, based on patterns in the cases that reach us.
Your legal rights in a dispute with Vodafone
In England and Wales a phone or broadband contract is a consumer contract for a service. The Consumer Rights Act 2015 usually governs both the service itself and the fairness of the small print, and ordinary contract law governs promises made at the point of sale.
ActConsumer Rights Act 2015, s.49A paid-for service must generally be performed with reasonable care and skill.
Where a consumer pays a trader for a service, section 49 usually implies a term that it will be performed with reasonable care and skill. A service that fails, is repeatedly not delivered as promised, or is carried out carelessly may be treated as a breach, depending on the facts.
Read it on legislation.gov.uk ↗ActConsumer Rights Act 2015, s.54If a service isn't done properly, the usual remedies are repeat performance or a price reduction.
Section 54 generally sets out the consumer's remedies where a service breaches the statutory terms: the right to require repeat performance, and, where that is impossible or not done in a reasonable time, the right to a price reduction. Courts may also consider damages for loss caused, depending on the circumstances.
Read it on legislation.gov.uk ↗ActConsumer Rights Act 2015, s.62An unfair term in a consumer contract is generally not binding on the consumer.
Section 62 usually provides that a term is unfair if, contrary to good faith, it causes a significant imbalance in the parties' rights to the consumer's detriment. Caps on compensation, exit fees and one-sided small print may be examined against this test; courts typically look at how prominent the term was and whether the consumer had a real chance to see it.
Read it on legislation.gov.uk ↗ActConsumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, reg.29Most online and phone purchases can usually be cancelled within 14 days.
For most goods and services bought at a distance or off-premises, regulation 29 generally gives the consumer a 14-day cancellation period, with a refund to follow within 14 days of the trader being told. Some goods (personalised, sealed and unsealed, perishable) and some services are excluded, so it depends on what was bought.
Read it on legislation.gov.uk ↗Case lawContract law — breach of contractFailing to deliver what was paid for may amount to breach of contract.
A purchase or subscription is typically analysed as a contract. If one side does not perform a central promise — goods not delivered, a service not provided, money not refunded as agreed — a court may find a breach and will then consider what loss flowed from it. The measure is normally the money you are out of pocket, proved with evidence.
This is general information about the law in England and Wales, not advice about your case. Which provisions apply, and how, depends on the facts.
Four things you'll hear. None of them end it.
Only if Vodafone kept its side. If it materially failed to provide the service, or changed the terms in a way the contract didn't allow, a court can be asked whether the exit fee is recoverable at all — and whether the term is fair.
What was said at the point of sale still counts. A specific coverage or speed claim that led you to sign may be a term of the contract or a misrepresentation; "not guaranteed" in the small print doesn't erase it.
Then it should be on the bill. Where Vodafone agreed to credit or refund and the bill shows it hasn't, that is normally a debt you can claim, plus interest.
A disputed bill doesn't become owed by being sold on. If the charge was wrong, it stays wrong; a claim or counterclaim can be brought to settle it.
Five things worth gathering now
Three steps, done for you
Your side, your words
What happened, what was agreed, what you are out of pocket. We ask what a court would ask — starting with who the defendant is.
A formal demand
A letter before action to Vodafone Limited's registered office in Newbury, with a deadline. Many disputes end here.
Court claim, prepared
If they will not engage: a small claim drafted, checked and filed. We do the paperwork; the decision is the court's.
What JustClaim is: we prepare and file the paperwork for your claim, for a fixed price shown before you pay. We're not a law firm, this isn't legal advice, and no outcome is ever guaranteed — what you get is the strongest honest version of your case, properly made.
Questions people in this exact spot ask
Can I take Vodafone to small claims court?
Yes. A county court claim against Vodafone Limited, company number 01471587, Vodafone House, The Connection, Newbury, Berkshire RG14 2FN — checked on Companies House on the date shown above — is available for disputed charges, money Vodafone owes you, or a service that wasn't provided as promised.
Vodafone kept billing me after I cancelled. Can I get it back?
Money taken for a service after a valid cancellation is normally recoverable as a debt, plus interest. Keep the cancellation confirmation or the reference number from the call; the bills themselves prove the rest.
They put a default on my credit file over a disputed bill. Can a court help?
A claim can settle whether the money was owed at all; once a court has decided it wasn't, correcting the record follows. Tell us what happened and we'll say what fits.
What name goes on the claim form?
Vodafone Limited, company number 01471587, Vodafone House, The Connection, Newbury, Berkshire RG14 2FN. "Vodafone" on its own is a trading name.
How much does it cost to sue Vodafone?
The court fee depends on the amount: £35 up to £300, £50 up to £500, £70 up to £1,000, £115 up to £3,000. If you win, the fee is normally added to what the other side is ordered to pay. Our fixed price is shown before you pay anything.
Vodafone not delivering what they sold?
Tell us what happened. We set out the gap between what was promised and what you got, and prepare the claim for a fixed price.
Claim what you're owed →