easyJet said no. The law fixes the number.
For a cancellation or a long delay, UK law sets compensation at a fixed amount by distance, not what the airline feels like. When easyJet rejects the claim, or a refund never lands, a county court claim is the route that makes them explain "extraordinary circumstances" to a judge.
Booked through a travel agent or as part of a package? The airline usually still owes the flight compensation; the package organiser may owe the rest. Tell us and we'll say who.
Who you're actually suing
Flights are operated by easyJet Airline Company Limited, registered at Luton Airport; that is normally the defendant for delay and cancellation compensation and ticket refunds. Package holidays are sold by a separate group company, easyJet holidays Limited, at the same address — which company you name depends on what you bought.
Compensation for delays and cancellations, refunds of unused tickets, and expenses for care they should have provided are usually claims against the operating airline. It is a UK-registered company, so the claim is served at its Luton registered office.
- Name on the form
- easyJet Airline Company Limited
- Company number
- 03034606
- Address for service
- Hangar 89, London Luton Airport, Luton, Bedfordshire, LU2 9PF
If you bought a package (flight plus hotel) from easyJet holidays, claims about the holiday as a whole — the hotel, the transfer, the refund of the package — are usually against the package organiser under the Package Travel Regulations, at the same Luton address.
- Name on the form
- easyJet holidays Limited
- Company number
- 11927917
- Address for service
- Hangar 89, London Luton Airport, Luton, Bedfordshire, LU2 9PF
easyJet plc (03959649) is the listed parent; it is not normally the company that carried you. Use the airline company, or the holidays company for a package, on the claim form.
Checked against Companies House on 2026-08-24. Registered details change — the wizard re-checks before anything is filed.
Alongside the money itself, courts may award simple interest on money you have been kept out of — commonly 8% a year under the County Courts Act 1984 — and the court fee is typically added to a successful claim. Interest is discretionary.
How people describe it when they reach us
The sorts of things people tell us. Illustrative, based on patterns in the cases that reach us.
Your legal rights when easyJet delays or cancels
In England and Wales flight compensation is set by the retained EU Regulation 261/2004, now part of UK law with the amounts in pounds. It fixes what is owed and when; the airline's defence is limited to extraordinary circumstances it could not have avoided. Contract law governs the rest.
ActAir Passenger Rights Regulations (retained Regulation (EC) 261/2004), Article 7Fixed compensation of £220, £350 or £520 by distance, where it applies.
Article 7 generally sets compensation at £220 for flights of 1,500 km or less, £350 for flights between 1,500 and 3,500 km, and £520 otherwise, for UK-law claims. It may be halved where rerouting arrives within set time limits. These sums typically apply to cancellations, denied boarding and, following the case law, to long delays of three hours or more at the final destination.
Read it on legislation.gov.uk ↗ActAir Passenger Rights Regulations (retained Regulation (EC) 261/2004), Article 5If a flight is cancelled, you can usually claim a refund or rerouting, and often compensation.
Article 5 generally gives passengers on a cancelled flight the choice of a refund or rerouting, plus care, and a right to compensation under Article 7. Compensation is typically excluded only where the airline told them at least two weeks before departure; or told them between two weeks and seven days before and offered rerouting leaving no more than two hours early and arriving under four hours late; or told them under seven days before and offered rerouting leaving no more than one hour early and arriving under two hours late; or can show extraordinary circumstances that could not have been avoided even with all reasonable measures. Whether a cause counts as extraordinary is often the whole argument.
Read it on legislation.gov.uk ↗ActAir Passenger Rights Regulations (retained Regulation (EC) 261/2004), Article 8Refund of the ticket within seven days, or rerouting, when the flight is cancelled or you are denied boarding.
Article 8 generally requires the airline to offer a choice between reimbursement of the ticket within seven days for the parts not used, or rerouting to the final destination at the earliest opportunity or a later date of the passenger's choosing. Vouchers usually require the passenger's signed agreement.
Read it on legislation.gov.uk ↗Case lawContract law — breach of contractFailing to deliver what was paid for may amount to breach of contract.
A purchase or subscription is typically analysed as a contract. If one side does not perform a central promise — goods not delivered, a service not provided, money not refunded as agreed — a court may find a breach and will then consider what loss flowed from it. The measure is normally the money you are out of pocket, proved with evidence.
This is general information about the law in England and Wales, not advice about your case. Which provisions apply, and how, depends on the facts.
Four things you'll hear. None of them end it.
Those are for easyJet to prove, to a judge. Bad weather and air-traffic control restrictions can count; crew sickness, rostering and most technical faults usually don't. A rejection email is a claim, not evidence.
A voucher needs your signed agreement. The law says refunds are paid in money unless you agreed to a voucher in writing. If you didn't, the cash is still owed.
Correct — and the clock is measured at arrival, at the final destination. A 2h50 departure delay that became 3h10 on landing qualifies. Check the arrival time, not the departure board.
Their form is one route; a court claim is another. It doesn't need easyJet's permission and doesn't wait for their process to finish.
Five things worth gathering now
Three steps, done for you
Your side, your words
What happened, what was agreed, what you are out of pocket. We ask what a court would ask — starting with who the defendant is.
A formal demand
A letter before action to easyJet Airline Company Limited's registered office at Luton Airport, with a deadline. Many disputes end here.
Court claim, prepared
If they will not engage: a small claim drafted, checked and filed. We do the paperwork; the decision is the court's.
What JustClaim is: we prepare and file the paperwork for your claim, for a fixed price shown before you pay. We're not a law firm, this isn't legal advice, and no outcome is ever guaranteed — what you get is the strongest honest version of your case, properly made.
Questions people in this exact spot ask
Can I take easyJet to small claims court for flight compensation?
Yes. Delay and cancellation compensation is fixed by UK law and enforceable in the county court. The defendant is easyJet Airline Company Limited, company number 03034606, Hangar 89, London Luton Airport, Luton, Bedfordshire LU2 9PF — checked on Companies House on the date shown above.
How much is the compensation?
For UK-law claims: £220 for flights of 1,500 km or less, £350 for 1,500–3,500 km, £520 for longer flights, per passenger. It can be halved where rerouting arrived within set limits. Refunds of unused tickets and expenses for care are on top.
easyJet says it was extraordinary circumstances. Is that the end?
No. It is a defence easyJet has to prove. Weather and air-traffic control restrictions can qualify; crew shortages, rostering and most technical faults usually don't. A court decides on the evidence.
They gave me a voucher instead of a refund. Can I insist on cash?
Refunds are payable in money unless you agreed in writing to a voucher. If you didn't sign up to a voucher, the cash refund is still owed.
I booked a package with easyJet holidays. Who do I sue?
Flight compensation is usually still against the airline. Claims about the package as a whole — hotel, transfers, a refund of the package — are usually against easyJet holidays Limited (11927917) at the same Luton address. Tell us what you bought and we'll say which.
How much does it cost to sue easyJet?
The court fee depends on the amount: £35 up to £300, £50 up to £500, £70 up to £1,000, £115 up to £3,000. If you win, the fee is normally added to what the other side is ordered to pay. Our fixed price is shown before you pay anything.
easyJet rejected the claim?
Tell us the flight. We work out the band, the amount and the right company, and prepare the claim for a fixed price.
Claim what you're owed →